Overview:
Divisive generational lines can frequently disrupt regular business in the workplace. This course is designed to help students identify and overcome the stereotypes and challenges associated with the four generations in the workplace. Students will learn how to communicate respectfully with others and handle conflict as it arises. In addition, this course will provide students with ideas how to improve their organization so that these issues do not arise again.
Audience:
Managers or HR Professionals
Prerequisites
None.
Course duration:
Half day
Course outline:
1. All of the Generations in the Workplace
- How did we get here?
- Fundamentals for the Workplace
- Who’s who in the different generations
- The four generations
- Focus on similarities
- My generation
2. The Specifics of Each Generation
- Veterans
- Baby boomers
- Generation X
- Generation Y
- Tips for approaching each generation
- Case study
- What are the stereotypes
- Overcoming stereotypes
- Change in perception
3. Effects of the Generations in Your Organization
- Potential challenges
- Communicating with respect
- Mastering sticky situations
- Practice makes perfect
4. Making Improvement in Your Organization
- Techniques for moving forward
- Moving forward action plan
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