After this course a student should be able to

• Differentiate between different management roles
• Recognize different management styles
• Set achievable and measurable goals
• Evaluate performance and provide constructive feedback
• Provide leadership in changing and challenging environments
• Conduct meetings effectively
• Encourage participation and invoke enthusiasm

• Introduction
• Management Roles
• Executive and line management
• Team and project management
• Management Styles
• Organizational models and cultures
• Different styles of management
• Management by Objectives
• Setting measurable and achievable goals
• Monitoring and evaluating performance
• Providing constructive criticism
• Delegation
• Assigning roles and responsibilities
• Initiating projects and tasks
• Intervention
• Mentoring and Coaching
• Effective mentoring
• Coaching techniques
• Leadership
• Team and other forms of leadership
• Motivating and encouraging enthusiasm
• Regulations and Guidelines
• Proactive management of policies and guidelines
• Documentation and audit trails
• Useful Management Techniques
• Time management and planning
• Addressing people problems
• Handling difficult situations
• Conclusion
• Critical success factors