Home    |    Instructor-led Training    |    Online Training     
         
 
Courses
ADA
Adobe
Agile
AJAX
Android
Apache
AutoCAD
Big Data
BlockChain
Business Analysis
Business Intelligence
Business Objects
Business Skills
C/C++/Go programming
Cisco
Citrix
Cloud Computing
COBOL
Cognos
ColdFusion
COM/COM+
CompTIA
CORBA
CRM
Crystal Reports
Data Science
Datawarehousing
DB2
Desktop Application Software
DevOps
DNS
Embedded Systems
Google Web Toolkit (GWT)
IPhone
ITIL
Java
JBoss
LDAP
Leadership Development
Lotus
Machine learning/AI
Macintosh
Mainframe programming
Mobile
MultiMedia and design
.NET
NetApp
Networking
New Manager Development
Object oriented analysis and design
OpenVMS
Oracle
Oracle VM
Perl
PHP
PostgreSQL
PowerBuilder
Professional Soft Skills Workshops
Project Management
Rational
Ruby
Sales Performance
SAP
SAS
Security
SharePoint
SOA
Software quality and tools
SQL Server
Sybase
Symantec
Telecommunications
Teradata
Tivoli
Tomcat
Unix/Linux/Solaris/AIX/
HP-UX
Unisys Mainframe
Visual Basic
Visual Foxpro
VMware
Web Development
WebLogic
WebSphere
Websphere MQ (MQSeries)
Windows programming
XML
XML Web Services
Other
Email Etiquette:Make it a Tool that Works for You
Overview:

In this course, students will learn how to effectively utilize their email for business correspondence. Topics covered include how to advantageously use the subject line of an email, the proper formality, tone, and formatting of business emails, appropriate email response time, and the legal ramifications of business emails.

Audience:

Management or business professionals

Prerequisites

None.

Course duration:

1/2 Day

Course outline:

1. Email Etiquette

  • Email Sample
  • Email Assessment Worksheet
  • Respond Promptly
  • Message You Send When Not Responding Promptly
  • When You Can’t Give a Detailed Response
  • Typing in All Capital Letters
  • Typing in All Lower Case Letters
  • The Problem with Using Abbreviations
  • The Problem with Using Emoticons
  • What Does “Tone of Voice” Mean?
  • What Tone Do You Want Your Email to Convey
  • What Tone Do You not Want Your Email to Convey
  • Tips for Matching Intended Tone to Perceived Tone
  • Level of Formality to Take When You Don’t Know Recipient
  • Rule of Thumb for Level of Formality
  • The Purpose of Sending a CC
  • The Purpose of Sending a BCDC
  • Things to Keep in Mind When Adding Names to CC and BCC List
  • What to Do Before Replying to All
  • When it’s Appropriate to Reply to All
  • The Importance of the Subject Field
  • Guidelines for Creating Your Subject Field
  • If Your Subject Field has Typos or is
  • Unclear
  • When to Change the Subject Field
  • Pet Peeves of Receiving Attachments
  • Drawbacks to Sending Attachments to Other Organizations
  • Things to Keep in Mind When Sending Attachments
  • Appropriate Style of Formatting
  • Appropriate Items for a Signature File
  • Inappropriate Items for a Signature File
  • When to Use Jokes and Pictures in Email

Please contact your training representative for more details on having this course delivered onsite or online

Training Outlines - the one stop shopping center for IT training.
© Training Outlines All rights reserved