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ITIL training
ITIL Training Overview
Service Strategy is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL V3 core library, this course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as:
- Value Creation
- Service Assets
- Service Provider Types
- Service Structures
- Fundamentals
Embedded into this course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
Course Certification
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice scenario-based questions, leads to the ITIL V3 Intermediate Certificate.
Course duration
3 days
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation – obtained through ITIL V3 Foundation or Bridge Course
- Recommended:
- 2 years IT Service Management experience
- A minimum of 21 hours of personal study
ITIL EXPERTTM
Earn 3 credits of the 22 required to achieve the ITIL Expert™ Certification.
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 22 PDUs upon completion of this course.
Audience
The primary audience is:
- CIOs, CTOs, IT and Business Professionals and Process Owners involved in the strategic planning, execution and control of IT Services
- Individuals who require a detailed understanding of the ITIL Service Strategy stage and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, Service Strategy Certified and have successfully completed our Service Strategy Train-the-Trainer Program.
Course/Student Materials
Upon registration, we will provide a pre-course reading list. Learners will need to complete the reading assignment and bring the Service Strategy book to class.
- Three (3) Days Instructor Led Training and Exercise Facilitation (21 Contact Hours)
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The ITIL core library books are not included. Learners must bring their own copy of Service Strategy to class and have access to the full suite
Delivery Methods
- Public Classroom
- Instructor Led Virtual Classroom, delivered over 5 days, 4hours per day
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 21
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
