ITIL Training Overview
These exercises use simulation to help learners understand the purpose of and relationships between key ITIL processes. Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a just-for-fun crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.
Developed in-house by the our content team, our ITIL Foundation course is a journey through the five (5) stages of the ITIL Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Our course covers all material specified in The ITIL Foundation Certificate in IT Service Management syllabus and prepares attendees to successfully achieve their Foundation certification. The independent exam is included with this class.
ITIL Training Prerequisites
Familiarity with IT services is recommended.
Audience
ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services including;
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- Systems Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
ITIL EXPERTTM
Earn 4 credits of the 22 required to achieve the ITIL Expert™ Certification.
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
Our is recognized by PMI as a Global R.E.P. Project Management Professionals earn 22 contact hours or PDUs upon completion of this course.
Instructors
As with all our training, our instructors are all ITIL Experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Course/Student Materials
- Instructor led education and exercise facilitation
- Learner manual (excellent post-class reference)
- Sample documents and templates
- Participation in Living the Lifecycle exercises including I am the Incident®
- The ITIL Lifecycle Reference Card
- Personal Action Plan
- Memory exercises and study aids
- Sample exams and exam preparation
- ITIL Foundation examination
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